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Meets Federal Procurement Goals
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Customer Service Page

Provide a best value service

  • Increase direct customer feedback with suppliers-order confirmations and shipping confirmations
  • Understand the needs of customers-licensed electricians help ensure the right product for the right purchase
  • Quickly adapt to changing service economy-creating new manufacturing insight---customers will be able to see the building process of their product at a push of the button through a link
  • Provide unparalleled technical assistance-DOD's ex-lighting expert, key manufacturers representatives, along our expert staff
  • Make procurement deals more economically advantageous to the government-long term deals with manufacturers and NIB/NISH suppliers
  • Let the government work directly within their budgets-provide cost savings
  • Provide expedite service for emergencies-starting with the customer's request to manufacturer-see every step of the manufacturering process until the product is shipped back to customer's destination-once shipped see the location of the product at any hour and the estimated delivery time
  • Provide contingency plans for the acquisition process during natural disasters, terrorist attacks, black outs, and national emergencies and declaration of war tailored to each activity